Supported Housing

This page explains the different types of supported housing that may be available in your area. Supported housing combines housing with support services. This can help people to live as independently as possible.

Overview

  • There are different types of supported housing to help people with different needs.
  • You might be able to get help with the costs of living in supported housing. This will depend on your income and savings.
  • You can ask your care coordinator about supported housing, if you have one. Or you can ask for an assessment from your local adult social care team.
  • You can also contact a scheme directly if you think that they would offer the right service for you.

What are the different types of housing?

You might think about supported housing if you are finding it difficult to manage in your own home and need more support. There are different types of supported housing, which offer different levels of support. For example, some schemes might help you in your own home. Other schemes might offer shared housing with support workers or therapists.

It is important to understand the different options available when making decisions about what is right for you. You might come across the following types of supported housing:

  • support in your own home,
  • supported housing and group homes, or
  • short-stay supported housing.

Support in your own home

Floating support

Floating support services try to help by offering you support in your own home. The service might help you with things like:

  • benefits,
  • budgeting,
  • maintaining your tenancy,
  • life skills such as learning to cook, or
  • accessing care, local activities, education, training or advocacy.

Floating support is often run by charities, and it may be paid for in different ways.

Domiciliary care or home help

When social services offer you help at home this is called ‘domiciliary care’ or ‘home help’. Care workers might help you with things like household tasks, preparing meals and taking medication.

Social services will do an assessment to see how much help you need. They may ask you to pay towards the cost of home help. This will depend on your income, savings and capital.

Supported housing and group homes

Adult placement schemes

In an adult placement scheme, you live in someone else’s home. They will give you support and be your landlord. These schemes are more common in some parts of the country than in others.

Sheltered housing

In sheltered housing you live in a block or group of flats. They are monitored by a warden and sometimes have extra support staff. You will support yourself in your flat. But you can get extra support in your flat if you need it.

Group homes

In a group home you might have your own flat. Or you might have your own bedroom, but share a living room, kitchen and bathroom with other people. In this type of housing residents support each another, although some homes may have extra support from support workers.

Therapeutic communities

Therapeutic communities are groups of people that are focused on living together and supporting each other. For example, you might have individual and group therapy.

You normally have your own bedroom, but will share other areas. Many of the activities are done as a group. You can get more information on therapeutic communities from the Association of Therapeutic Communities. You can find their contact details in the Useful Contacts section at the end of this page.

Short-stay supported housing

Crisis houses

If you are in crisis you might be able to go to a crisis house. They offer short-term housing and are an alternative to going into hospital. But crisis houses are not in every area of the country.

‘Crisis’ can mean different things. For example, you might be having severe symptoms such as hallucinations or delusions. Or you might be feeling suicidal, or harming yourself.

You can self-refer to some crisis houses. For others you might need to ask a health professional or social worker for a referral. If you think you need to stay in a crisis house, speak to the health professional you see most often.

If you are not working with any health professionals, speak to your local authority adult social services team. You can usually find their contact details online. 

Short-stay hostels

Short-stay hostels offer housing for a short time. They usually help people with certain needs.

The hostels may try to help you develop the skills you need to live on your own. You might get your own room, but if you go there in an emergency you may have to share. You may get a support worker.

Getting supported housing

Supported housing schemes are usually run by local authorities, housing associations or voluntary groups. The local housing department or your local Community Mental Health Team (CMHT) should be able to tell you about supported housing projects in your area.
You can look for sheltered housing on the following website: www.direct.gov.uk. This website will redirect you to the relevant page on your local authority’s website.


There is often a waiting list for supported housing and you will usually need an interview before being accepted. If you feel that supported housing may benefit you, then you should talk to people involved with your care. If you have a care coordinator, you could speak to them during your regular appointments or at a review meeting.


When you have found somewhere that you are interested in, you could either:


 contact the service directly,
 ask your community mental health team, or
 ask social services for a social care assessment.
Contacting them directly
If you choose to call the service directly there are a few things you might want to ask them, such as:
 do you support people with mental health conditions?
 can I apply directly? Or do I have to go through the local authority?
 what support do you have available?
 what facilities do you have?
 how much does it cost?
 do you accept people claiming housing benefit or Universal Credit?

You could try writing down everything you want to ask before you call. This can help you remember to ask everything you need to know. It might also help to call them with someone to support you. Such as a relative, carer or friend.
Ask your Community Mental Health Team (CMHT)
If you are already being supported by your CMHT, then they may be able to help. You might be under the Care Programme Approach (CPA). This is a framework used by the CMHT to plan your care. This can include supported housing.
Ask your care coordinator if you have one, for help with supported housing.


You can find more information about the ‘Care Programme Approach’ at www.rethink.org. Or call our General Enquiries team on 0121 522 7007 and ask them to send you a copy of our factsheet.


Social care assessment
You might be able to get supported housing through a social care assessment from your local authority social services.


In an assessment someone from social services will decide what you need. If they think you need supported housing, they have to arrange this for you.1 But you might still have to pay for this. This will depend on your income, savings and capital.


You can find more information about:


 Social care- assessment and eligibility  Charging for social care
at www.rethink.org. Or call our General Enquiries team on 0121 522 7007 and ask them to send you a copy of our factsheet.

Paying for supported housing

You may be charged for your rent and care separately in supported housing. You might get one bill with both the rent and care charges. But they are sometimes funded differently.


Rent


If you stay in supported housing you will have to pay rent. If you are on a low income, or claiming certain benefits, you may be able to claim Housing Benefit from your local authority to help cover your rent.


You can find more information about ‘Welfare benefits and mental illness’ at www.rethink.org. Or call our General Enquiries team on 0121 522 7007 and ask them to send you a copy of our factsheet.

Care


Before you agree to go into supported housing, it is important to ask how your care will be funded. Your local authority will have its own policy on how they fund supported housing services. They may ask you to pay some of the cost of your care.


There are no standard charges for your care, but there is guidance stating that charges must be ‘reasonable’. This means that you should be left with a minimum amount to live on after paying the charges.


You can find more information about ‘Charging for residential care’ at www.rethink.org. Or call our General Enquiries team on 0121 522 7007 and ask them to send you a copy of our factsheet.


Section 117 Aftercare


If you have been detained in hospital on a Section 3 or certain other sections of the Mental Health Act 1983, you are entitled to free aftercare. This is called ‘section 117’ aftercare.


The cost of supported housing is often split into charges for rent as well as charges for care. Some local authorities may charge you rent even if your care is free of charge under section 117. It is unclear whether this is within the law.


You can find information about ‘Section 117 aftercare’ at www.rethink.org. Or call our General Enquiries team on 0121 522 7007 and ask them to send you a copy of our factsheet.

 

Problems

You might have some problems with the supported housing you choose. Housing issues are a specialist area of law, and you may need expert advice.

You can contact the organisation below for expert advice on housing.

Shelter

Shelter is the leading housing charity in the UK. They offer advice on all aspects of housing, including supported housing and homelessness. You can call them on their advice line, or through their website. They can also signpost you to local housing organisations in your area.

Telephone: 0808 800 4444 (open from 8am to 8pm Monday to Friday, 8am to 5pm Saturday and Sunday)

Website: www.shelter.org.uk

Useful contacts

There are lots of different organisations offering supported housing or advice. We have listed some of these below.


Association of Therapeutic Communities
This groups produces a directory of therapeutic communities on their website.
Telephone: 01242 620 077
Address: Waterfront , Kingsdown Road , Walmer, Kent, CT14 7LL
Website: www.therapeuticcommunities.org

Rethink Mental Illness
Rethink Mental Illness have some supported housing services in different parts of England. You can see if they have any services close to you using the website below. Or you can call the General Enquiries number.
Telephone: 0121 522 7007
Email: info@rethink.org
Website: https://www.rethink.org/services-groups

MIND
This charity run services across the country. For information on your nearest local Mind, contact the Mind Infoline or search on their website.
Telephone: 0300 1233393
Address: 15-19 Broadway, Stratford, London, E15 4BQ
Email: supporterservices@mind.org.uk
Website: www.mind.org.uk

Advance
This is a charity that offers housing, support, employment and other services for people who have a mental health problem. They have services in different parts of the country.
Telephone: 0333 012 4307
Address: 2 Witan Way, Witney, Oxfordshire, OX28 6FH
Email (via website): http://www.advanceuk.org/index.asp?m=540&t=Contact+Us
Website: www.advanceuk.org

Mental Health Care UK
This organisation have supported housing for people with mental health issues. Their services are based around North West England.
Telephone: 01824 790600
Address: Alexander House, Highfield Park, Llandyrog, Denbighshire, LL16 4LU
Email: hello@mhc-uk.com
Website: https://mentalhealthcare-uk.com/

Community Housing and Therapy
This organisation offers long-term housing, a social network, group activities and personal care for people who have experienced mental health problems. Their services are based around London and the South East.
Telephone: 0800 018 1261 (freephone) or 020 7381 5888
Address: 24/ 5-6 the Coda Centre, 189 Munster Road, London , SW6 6AW
Email (via website): http://www.cht.org.uk/contact/contact_form/contact
Website: www.cht.org.uk

Moat Housing Group
This group is a housing association. They offer homes and support services to people who need help to live independently. Their services are based in the South East.
Telephone: 0300 323 0011,
Address: Mariner House, Galleon Boulevard, Crossways, Dartford, Kent, DA2 6QE
Email: customer@moat.co.uk
Website: www.moat.co.uk/

Riverside
This is a large housing association with a range of supported housing services. They have services across the country.
Telephone: 0345 111 0000 (24 hour customer service line)
Address: Customer Service Centre, Riverside, 2 Estuary Boulevard, Estuary Commerce Park, Liverpool, L24 8RF
Email: info@riverside.org.uk
Website: www.riverside.org.uk

The Salvation Army Housing Association
The Salvation Army runs supported housing across the UK for single, homeless men and women. This often includes people with mental health problems.
Telephone: 0800 970 6363
Email: info@saha.org.uk
Website: www.saha.org.uk

Sanctuary Housing Association
This charity offers housing services. They can provide different levels of support, and a number of specialist services are available. They have services across the country.
Telephone: 01905 334000 Address: Sanctuary House, Chamber Court, Castle Street, Worcester, WR1 3ZQ
Email: contactus@sanctuary-housing.co.uk
Website: www.sanctuary-group.co.uk

Home Group
This group is a provider of housing, care and support services across England. They aim to help people with special needs to live independently.
Telephone: 0345 141 4663 (customer service line open 7am-8pm (Monday-Friday) and 8am-12 noon (Saturday).
Address: Head Office, 2 Gosforth Park Way, Gosforth Business Park, Gosforth, Newcastle upon Tyne, NE12 8ET
Email (via website): www.homegroup.org.uk/Contact%20Centre/Enquires#enquiries
Website: www.homegroup.org.uk

Together
This group works in the community, hospitals and prisons supporting people with severe and enduring mental health needs and their carers. Their schemes include supported housing. They have services across the country.
Telephone: 020 7780 7300
Address: 12 Old Street, London, EC1V 9BE
Email: contact-us@together-uk.org
Website: www.together-uk.org

Turning Point
This group offers supported housing for people with substance misuse issues and mental health problems. They have services across the country.
Telephone: 020 7481 7600
Address: Standon House, 21 Mansell Street, London, E1 8AA
Email: info@turning-point.co.uk
Website: www.turning-point.co.uk

United Response
This group works in local communities throughout England and South Wales. Their services include small residential care homes and supported housing.
Telephone: 0800 0844 377
Address: Highland House, 165 Broadway, Wimbledon, London, SW19 1NE
Email: info@unitedresponse.org.uk
Website: www.unitedresponse.org.uk

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