Our Advice and Information Service

Since 1992, our advice and information service has been there for people affected by mental illness. Our team give practical advice on a wide range of topics. From diagnosis and treatment to mental health laws and carers’ rights - our team is here to support you.
  • The Rethink Mental Illness Advice Service provides a trusted resource for information on mental illness, mental health laws, and guidance for carers.
  • See this page for how to contact us
  • We give advice to people with a diagnosis or symptoms of mental illness who live in England and are 18 or over. We also advise their carers, loved ones, or professionals working with them.
  • We are a trusted information creator and accredited by the Patient Information Forum (PIF). See this 46 second video for why this is important.
  • We are a small team. When we are fully staffed, we are made up of 4 Advisors, a Volunteer Coordinator, a Team Leader, an Information Lead, a Service Manager, and Volunteers. 
  • Our team includes individuals with first hand experience of mental illness, offering insight and understanding.
  • Our service is free, impartial, confidential, evidence-based, equality-based and non-discriminatory, non-judgemental, and empathetic.
  • We are a member of the Helplines Partnership. It is a membership body for organisations that provide information, support or advice via phone, email, text or online. This helps us to deliver the highest standard of service for you.

Looking for information about money, debt or benefits?


Visit our Mental Health & Money Advice Service

Are you currently in a crisis or know someone who is? Please check our Get help now pages to find out which organisations can provide the most appropriate support depending on your circumstances.