How do we know we make a difference?

People severely affected by mental illness deserve the right support at the right time and to have a good quality of life. That’s why Rethink Mental Illness exists. But identifying whether or not our work is achieving that for people using our services is a difficult thing to measure. This week, we chat to Brian Dow, deputy CEO of Rethink Mental Illness, and Richard McManus, Head of Evidence and Impact, to better understand how we prove we’re doing the right things.