How to make a complaint
We are serious about listening to what you have to say about us. Feedback provides us with a chance to improve our groups and services.
If you have a complaint, you should contact the Rethink Mental Illness group or service involved.
That service will deal with your complaint to begin with. See below for more information.
Who do I contact to complain?
You can complain about a group or service by:
- talking face-to-face with a member of staff there,
- emailing them directly, or
- calling them directly.
You can search for our services and groups on this page.
If you complain you will:
- be treated with respect
- be listened to
- not have services withdrawn
- not be labelled a troublemaker
- be kept informed about the progress of your complaint.
Can I get help to complain?
Someone like a friend, relative or carer can complain for you. We will need your written consent for them to act on your behalf.
You might like support from an independent advocate. You can find information on how to find local general advocacy services on our following webpage:
You might need help finding a local service to support you with your complaint. You can email us at welcome.info@rethink.org. If you email us, please include:
- the group or service you wish to complain about, and
- your post code or the area of the country you live in.
This will help us to search for services that might be able to support you.
Please do not include details of your complaint.
Last updated: May 2026.
Rethink Mental Illness is authorised and regulated by the Financial Conduct Authority (Firm Registration Number 624502)