The Rethink Mental Illness advice and information service offers practical advice on a wide range of topics such as The Mental Health Act, social care, welfare benefits, and carers rights. We also offer general information on living with mental illness, medication and care.

How to contact us 

Please note our helpline will open at 1pm - 4pm on 23 July 2024.

Please note on the following days our webchat service will be closed..... 

  • Wednesday 17 July 2024
  • Friday 19 July 2024.

How to contact us:

  • Our advice and information helpline is open Monday to Friday 9.30am - 4pm, excluding bank holidays. The phone number is 0808 801 0525 
  • Our webchat service is open from 10.00am – 1pm Monday to Friday, excluding bank holidays. Look out for the webchat icon in bottom, right-hand corner of the screen.
  • You can email us at We aim to respond within 5 working days. 
  • You can write to us at Rethink, PO BOX 18252 Solihull B91 9BA. We aim to post our reply within 5 working days of receipt of your letter. 

The things we give advice and information on include:

  • Mental health system
  • Access to mental health care
  • Social care
  • Mental health treatments
  • Carers rights
  • Mental health conditions
  • Complaints and advocacy
  • Medical records and confidentiality
  • The Mental Health Act
  • The Mental Capacity Act
  • Mental illness and the Equality Act
  • Mental health and employment
  • Mental Health care in prison
  • Mental health and welfare benefits

Looking for information about money, debt or benefits?

Visit our Mental Health & Money Advice Service

Mental Health Crisis
Breathing Space

Call 0808 801 0745 if you would like to speak to a member of staff regarding Mental Health Crisis Breathing Space.

Are you trying to find a local service?

If you would like to learn more about what is in your area then Hub of Hope of a national database of mental health services that you can search by using your postcode.

Visit the Hub of Hope site now


Are you currently in a crisis or know someone who is? Please check our crisis support pages to find out which organisations can provide the most appropriate support depending on your circumstances.