You can see our Christmas and New Year opening hours by clicking here
From January 2025 we are going to have a reduced team for a time, which will affect our service for a while. We apologise for any inconvenience this may cause you. We will update this page when we have more details.
Looking for advice? The most common topics people contact us about are:
- I am having problems getting the NHS or social services to listen to me. What can I do?
- How can I make a complaint about the NHS or social services?
- What are my rights when I use the NHS?
- How can I start to get NHS help for my mental health?
- When can the Mental Health Act be used to detain me in hospital? What are my rights?
- How can I cope with suicidal thoughts?
- How can I get help for someone in a mental health crisis?
We also give advice on:
- Mental health system
- Access to mental health care
- Social care
- Mental health medications
- Other mental health treatments
- Carers rights
- Mental health conditions
- Complaints and advocacy
- Medical records and confidentiality
- The Mental Health Act
- The Mental Capacity Act
- Mental illness and the Equality Act
- Work, studying, and mental health
- Welfare benefits
We advise on the situations of people who are 18 or over and affected by mental illness in England. We advise their carers and loved ones too.
You can find our our accessible advice options by clicking here
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Visit our web pages
Our website has all you need to know about the mental health related topics above. With over 120 pages to choose from, it is the best place to find the advice and information you are looking for.
Read our advice pages Read our advice pages -
Webchat
If you cannot find what you are looking for on our advice pages, you can click the blue chat icon at the bottom right of the screen. This is to access our webchat service. You can get support from an advisor. Webchat hours are to be confirmed from 6 January 2025. If webchat is closed, the icon at the bottom right of the screen will not be available for you to click.
Visit our pages Visit our pages -
By email
Please email advice@rethink.org or use the button below. We aim to respond to your email within 5 working days. It helps us to advise you if you include your postcode and date of birth, or the postcode and date of birth of the person you want advice about. We have listened to our clients about their experiences of receiving advice from our service. Following this feedback, for a trial period, we are focussing on our other forms of advice. So, from 1 January 2025 we will no longer give advice by email.
advice@rethink.org advice@rethink.org -
Freephone 0808 801 0525
Our advice and information helpline is normally open from 9.30am to 4pm, Monday to Friday, excluding bank holidays. Our advisers provide practical advice and information on the mental health topics shown above. We are happy to receive Relay UK calls, and we have a translation service called Language line. From January 2025 we are going to have a reduced team for a time. This means our helpline opening hours might be affected for a while. We apologise for any inconvenience this may cause you.
Call us Call us -
Write to us
We usually give advice and information by letter. But we are currently in the process of updating our PO Box address. When we have done this we will update this page with the new address. We aim to post our reply within 5 working days of receipt of your letter. Please remember to include your return address. It helps us to advise you if you include your date of birth and postcode. Or the date of birth and postcode of the person you want advice about.
See our advice pages See our advice pages
Do you want urgent help for your mental health? Click the ‘Get help now’ button below to find help and organisations that can provide the right support.
Looking for information about money, debt or benefits?
Visit our Mental Health & Money Advice Service website by clicking the icon below.....
Mental Health Crisis Breathing Space
Call 0808 801 0745 if you would like to speak to a member of staff regarding Mental Health Crisis Breathing Space.