Contacting the service

    • Our advice and information helpline is open Monday to Friday 9.30am - 4pm, excluding bank holidays. The phone number is 0808 801 0525 
    • Our webchat service is open from 10am – 2pm Monday to Friday, excluding bank holidays. Look out for the webchat icon in bottom, right-hand corner of the screen.
    • You can email us at advice@rethink.org. We aim to respond within 5 working days. 
    • You can write to us at Rethink, PO BOX 18252 Solihull B91 9BA. We aim to post our reply within 5 working days of receipt of your letter. 


The things we give advice and information on include:

  • Mental health system
  • Access to mental health care
  • Social care
  • Mental health treatments
  • Carers rights
  • Mental health conditions
  • Complaints and advocacy
  • Medical records and confidentiality
  • The Mental Health Act
  • The Mental Capacity Act
  • Mental illness and the Equality Act
  • Mental health and employment
  • Mental Health care in prison
  • Mental health and welfare benefits

Are you currently in a crisis or know someone who is? Please check our crisis support pages to find out which organisations can provide the most appropriate support depending on your circumstances.