Reviewing our advice and information service

Your opinion matters

The Rethink Mental Illness advice and information webpages had over 4.45 million views last year. And over 6,000 people got advice via our national helpline, email and webchat. 

With so many people in England living with severe mental illness using this vital service, we want to know what difference it has made and how we can keep developing this aspect of our work.

Help us evaluate our advice and information service

Take part by completing our online survey. 

Provide more detailed feedback online or in-person by emailing rebecca.moran@rethink.org or completing this form.  

About the evaluation

By reviewing all of our national advice and information services we aim to evaluate:

• The impact and value of our advice and information service.
• Any areas for service development and improvement.

We will collect feedback using:

• Online surveys.
• One to one interviews. 
• Group discussions (focus groups).
• And data collected via the website.

And we will use the feedback to secure future funding and support for the service to help us to continue to deliver the best advice and information possible. 

Ways to get involved

Fill in our survey

If you are based in England and have ever a) accessed our online advice and information service or b) received individual advice and information from us by phone, email or webchat please fill in this survey.

Give in-person feedback

Attend an online or in-person interactive workshop to provide some more detailed feedback on our online advice and information resources. 

Participate in a one-to-one interview, or a group discussion, to provide some more detailed feedback on your experience of receiving individual advice and information.

Be part of a small group of Experts by Experience who will undertake a review of some existing advice and information that has been provided.

Email rebecca.moran@rethink.org or fill in this form to take part in our in-person evaluations.

Reimbursement

For anyone attending in-person sessions, we’re offering a non-compulsory reimbursement of £15 per hour as a thank you for your time. We anticipate that your involvement would be between five to 10 hours. 

Diversity and inclusion

Our services are designed to be relevant and accessible to all. We value the perspectives and insights from people with a diverse range of backgrounds, cultures, and experiences. 

We particularly encourage people from the following communities to consider this opportunity: 

• Black, Asian and minority ethnic backgrounds.
• Anyone with a sensory or learning disability.
• Anyone for whom English is a second language.

Thank you

We appreciate your support with our advice and information evaluation. Together we can continue to improve the lives of people severely affected by mental illness.