Social Care - Direct payments

Under the Care Act 2014

You may need support from social services if you have a mental illness or care for someone with a mental illness. Social services can give you money to pay for services that you need. This money is called ‘direct payments.’ This section explains who can get direct payments and what you can use them for. This information is for adults affected by mental illness in England. It’s also for their loved ones and carers and anyone interested in this subject.

If you would like more advice or information you can contact our Advice and Information Service by clicking here.


  • Your local authority can pay you money to pay for the social service you need. This money is called direct payments.
  • You can get direct payments to pay for your care and support if your local authority say that you have eligible care needs.
  • Having eligible care needs means that you need support with certain things.
  • Carers can get direct payments to meet the needs they have in their caring role.
  • You can spend direct payments on any service, equipment, or activities. As long as it meets your eligible needs.
  • Your carer, friend, or local support service can help you to manage your direct payments.
  • You may have to pay for some or all your care and support. This will depend on your financial circumstances.
  • The Care Act 2014 is the law that local authorities must follow regarding how to provide social care.

Need more advice?

If you need more advice or information you can contact our Advice and Information Service.


What are direct payments?

A direct payment is money that your local authority (LA) can pay you to pay for the social care that you need.

Direct payments were created to give you more flexibility about the social care support that you want and need. You will choose what services you would like instead of letting your LA arrange services for you.

The amount of money that you get, will depend on the level of support that you need and your financial situation.

A direct payment will be part of your personal budget.

What is a personal budget?

Your personal budget is a statement which gives detail about how much:

  • your care costs,
  • you will have to pay for your care, if anything, and
  • the local authority (LA) will pay for your care.

Support & access

What social care support do I need?

Your mental health problems may mean that you have social care needs. Social care needs can include needing help with things like:

  • getting out of the house,
  • preparing meals or going shopping,
  • managing your money, and
  • having social contact with friends and family.

You can ask your local authority for a social care assessment to assess your needs, even if you have a carer. Your local authority must do this if you need care and support. The assessment could be face-to-face, online or over the phone.

The assessment will work out what your social needs are. If you have ‘eligible needs’, you are able to get support.

What are eligible needs?

The Care Act 2014 is the law that local authorities must follow regarding how to provide social care.

The Care Act says that you should get social care support if you can’t do certain things. This is called having eligible needs.

The LA only must provide you with social care if you have eligible needs. They can help you with needs that are not covered by the law, but they don’t have to.

The LA won’t support you with needs that a carer is helping you with. But they will support you with any eligible needs if your carer is no longer able or willing to care for you.

This sort of assessment doesn’t look at health needs like medication or talking therapy. If the assessor thinks you may also have medical health needs, they can ask the NHS to assess you too. They may call this a ‘joint assessment’.

You can get more information about how local authorities decide if you are entitled to social care in our ‘Social care - Assessment under the Care Act 2014’ by clicking here.

Can I get direct payments?

You must be offered direct payments if you meet the criteria. Generally, you should be offered a direct payment if:

  • you have social care needs which the local authority will fund,
  • you have mental capacity,
  • you ask for direct payments,
  • you can manage a direct payment alone or with help, and
  • direct payments will help to meet your needs.

Your LA need to be satisfied that you can manage direct payments by yourself or with support. You will need to be organised, keep track of your spending, and keep receipts.

Your LA should explain to you what your responsibilities are if you choose to have direct payments. See further down this page, ‘What are my responsibilities?’ for more information.

What does mental capacity mean?

Your mental capacity refers to your ability to make decisions.

If you have mental capacity, you can:

  • understand information that is relevant to a decision,
  • remember the information,
  • be able to weigh up the information to help you to make a decision, and
  • communicate your decision.

Weighing up information is about thinking about the good points and bad points of a decision. And showing that you understand any risks.

You can communicate your decision in different ways. Such as using diagrams or pictures, gestures or talking.

Your mental capacity can fluctuate. This means that sometimes you may not have capacity to make a certain decision but other times you will have capacity.

You will always be thought to have mental capacity unless it can be proven that you don’t.

You can find more information about ‘Mental capacity and mental illness’ by clicking here.

What happens if I don’t have mental capacity to manage direct payments?

You may still get direct payments if you lack mental capacity if you have:

  • an attorney under what’s known as Lasting Power of Attorney (LPA), or
  • a deputy under a Court of Protection order.

They will be able to ask the LA for direct payments for you.

Your LA can still think about giving someone else your direct payments to manage for you, even if you don’t have an LPA or deputy. This could be a relative or friend.

You can find more information about LPAs and Court of Protection Orders in the Mental Health and Money Advice Service’s information on ‘Can someone else manage my money for me?’ You can access the information at:

Can someone else manage my direct payments for me, even if I have mental capacity?

Someone else can get direct payments for you and help you to pay for the services you need. This person is called a ’nominated person’.

They will need to agree to be your nominated person. They can help you to manage your money, but you will still need to decide how to spend it.

Will I get direct payments if I get free aftercare under Section 117 of the Mental Health Act?

You might have been detained under certain sections of the Mental Health Act. You might be entitled to free after-care under section 117 of the Act. You can get direct payments to pay for your Section 117 aftercare services.

You can find more information about ‘Section 117 aftercare – Under the Mental Health Act 1983’ by clicking here.

Will I get direct payments if I get NHS Continuing Healthcare?

As we’ve seen above, you can get direct payments to pay for your personal budget for social care.

Under NHS Continuing Healthcare, you can also get direct payments to pay for personal health budget for health needs.

Social care direct payments and NHS Continuing Healthcare for health needs are different things.

This page looks at social care direct payments only.

You may get both types of direct payments for your social care personal budget and your health needs personal health budget. This is sometimes called an ‘integrated budget.’

Do I have to have direct payments?

You don’t have to have direct payments if you don’t want them. But you must be offered them if you meet the criteria. The criteria is explained previously in this section.

How will I be supported if I don’t have direct payments?

Your LA can meet your social care support needs through different ways such as the following.

  • Providing you with a service that you need.
  • Arranging for another organisation such as a charity to provide a service.
  • Giving you a combination of a service that exists and a direct payment. For example, the LA could arrange a homecare service for you and pay you a direct payment to meet your other needs.

I already get support from social services. Can I get direct payments instead?

If you are already getting support from social services, you can apply for direct payments as an alternative. Speak to your care coordinator, social worker or apply online. This is the link that you can use:


How much money will I get from the local authority?

This will depend on:

  • what social care support you need, and
  • your financial assessment.

What is a financial assessment?

A financial assessment will look at your income and capital to work out if you must pay anything towards your social care costs. Income is money that you get from things like:

  • benefits,
  • employment, and
  • pensions.

Capital is money you have in savings, or items you own of high value. If you own and live in your house this won’t count as part of your capital.

You can either get:

  • free social care,
  • part-funded social care, or
  • you will have to pay for all your social care yourself.

If you get free or part-funded social care you can get direct payments to pay for the support that you need.

What if my direct payments aren’t enough to meet my eligible needs?

Your direct payments may be too low because:

  • your local authority did not look at all your needs properly when they worked out your amount, or
  • your local authority made a mistake with your financial assessment.

See further down this page, ‘How can I deal with problems with direct payments’? for your options.

What happens if my direct payment doesn’t cover the cost of the service that I want?

Your direct payments should be enough to buy a service that meets your eligible care needs. If the service you want costs more than your direct payments you will need to pay the difference.

Simon's story

Simon is given a direct payment for an exercise class to help with his mental wellbeing and to help him to be around other people. Simon wants to use his direct payment for a yoga class. There are 2 classes being run in his local area. 1 class costs £5, the other class costs £7.50. Simon prefers to go to the £7.50 class. Both classes meet Simon’s needs. This means that Simon will have to pay £2.50 of his own money to go to his preferred class.


Simon's story

I am entitled to free aftercare under section 117 of the Mental Health Act. Do I have to pay towards my social care costs?

You might have been detained under certain sections of the Mental Health. You might be entitled to free after-care under Section 117 of the Act.

If you are entitled to Section 117 after-care, you won’t have to pay for services that:

  • meet needs that you have because of the mental health condition that caused you to be detained, and
  • reduce the chance of your condition getting worse, so you don’t have to go back into hospital.

This is because you are covered by the rules under the Mental Health Act rather than the Care Act. So, you won’t need to have a financial assessment.

Section 117 only covers needs that you have because of your mental health. It won’t cover needs that you have because of physical health conditions. If you have physical health needs, they will be assessed under the rules of the Care Act. This means that you will need to have a financial assessment to cover your social care costs for your physical health needs.

I am entitled to NHS Continuing Healthcare. Do I have to pay towards my social care costs?

You might be entitled to NHS Continuing Healthcare (NHS CHC). NHS CHC should meet your social care needs if you have what’s called a ‘primary health need.’ And your social care should be free.

You have a ‘primary health need’ if the main aspects of the care you need is focused on addressing or preventing health needs.

If you have social care needs that aren’t linked to a ‘primary health need’ they should be assessed in the normal way by your LA.

Will direct payments affect my benefits?

Direct payments won’t count as income and so won’t affect your benefits. But certain benefits will be looked at as part of your financial assessment. You will never be left with less money than the says you need to live. This is called your ‘minimum income guarantee.’

You can find more information about ‘Social Care. Charging for non-residential services’ by clicking here.

How will the local authority pay me?

Your local authority will pay your direct payments into your bank or building society account. This could make it easier for you to manage.

What are pre-paid cards?

Some local authorities have pre-paid cards for you to use. But you don’t have to use a pre-paid card. With a pre-paid card, you won’t have to open a separate bank account unless you prefer to.

If you use a pre-paid card, you can still use the services that you would like to use. The card must not be linked to a marketplace which only allows you to choose certain providers.

Talk to your local authority to find out if they use pre-paid cards in your area.

What can I spend direct payments on?

You can spend direct payments on services, equipment, or activities that meet your social care needs. But the local authority must agree that your direct payment is being used to meet your social care and support needs that are set out in your care plan.

There are different things that you could spend direct payments on, such as the following.

Day to day support.

  • Transport, such as taxis.
  • Help with shopping.
  • Help with budgeting.
  • Help with gardening.
  • Help with childcare.
  • Employing a personal assistant.

Social support.

  • Visiting friends.
  • Evening classes and college courses.
  • Gym membership.
  • Assistance to access training and employment.

Can I use my direct payments for anything?

You can’t use direct payments to pay for health services. Or permanent accommodation. You can use them to pay for short stays in residential accommodation. A short stay is defined as up to 4 weeks in a 12-month period.

Can I use direct payments to pay a relative to care for me?

You can usually use direct payments to pay a relative to care for you, if you don’t live with them.

If you live with a relative, you may be able to pay them to help you to manage your direct payments.

In some cases, the local authority can allow you to use your direct payments to pay someone you live with to care for you, but this isn’t common.

If you pay your family member, this will count as income and may affect their benefits or other income. The local authority should give you and your family member information about how it can affect their income.


What are my responsibilities?

You should:

  • keep receipts to show what you have spent your direct payments on, and
  • only spend your money on services that have been agreed with your local authority.

You may have to pay money back to your local authority (LA) if:

  • you spend your money on something which you shouldn’t have, or
  • you haven’t got a receipt to show where you have spent the money.

Am I an employer?

You are an employer if you pay for a personal assistant. This means that you have certain legal responsibilities. But if you use your direct payment to pay for an agency worker or someone who is self-employed, you aren’t an employer.

As an employer you must:

  • check if the person can work in the UK,
  • have employers’ liability insurance,
  • register as an employer,
  • set up and run payroll, or pay someone else to do it on your behalf,
  • pay statutory benefits, such as maternity pay, sick pay, holiday pay, workplace pension and redundancy pay,
  • deduct and pay the employee’s Income Tax and National Insurance contributions,
  • give your employee an employment contract,
  • give your employee payslips,
  • pay your employee at least the National Minimum Wage,
  • not allow your employee to work more hours than is legal.

Included in your direct payments, your LA should include any extra costs that you have because of being an employer.

Your LA should give you the information you need to be an employer. Local support organisations can often help with managing direct payments and being an employer. Talk to your local authority for more information about support organisations in your area.

What is a personal assistant?

A personal assistant (PA) is someone who helps you to live as independently as possible. They do this by giving you the care that you need such as:

  • helping you with shopping,
  • helping you fill out forms,
  • helping you to take your medication,
  • taking you to health appointments.

How do I find a personal assistant through an agency?

You can use the Homecare Association website to find a personal assistant through an agency. This is the link that you need to use:

The agency will be your personal assistant’s employer. This means that they will be responsible for the legal side such as paying them statutory sick pay.

It may be less complicated to use an agency rather than become an employer, but the downsides are:

  • it is more expensive,
  • you will have less control over choosing the person who gives you your care, and
  • you may have a different carer at different times.

What happens with my direct payments if I want to move to another local authority area?

If you decide to move to another local authority (LA) area you need to tell your LA. They should contact the LA where you are moving to. You should have support during the move.

They must give you advice and information about services and care in the new LA area.

Your current LA and the LA you are moving to should work together to make sure there is no gaps in your support. You will have a named person from both local authorities.

They will work together to support you to move. If you have direct payments, you might have signed a contract pay for services in the area you live. The LA should give you advice to make sure you understand how long you are supposed to pay for the services for.


How can I deal with problems with direct payments?

If you have problems with your direct payments, you can:

  • talk to your care coordinator or social worker,
  • ask a relative, friend or advocate to help you speak to your local authority,
  • make a complaint, or
  • seek legal advice.

There is more information about these options below.

Talk to your care coordinator or social worker

You should first speak to your care coordinator or social worker. Explain:

  • what you are not happy with,
  • what effect this is having on you, and
  • what you would like to happen.

Ask a relative or friend to help

You can ask a relative or friend to help you contact to your local authority. Your local authority will need your consent from you, so your relative can help you.

Get help from an advocate

An advocate is independent from your local authority. They are free to use. They can be useful if you find it difficult to get your views heard and find it difficult to be involved with your care.

There are different types of advocates that might be able to help you deal with your local authority:

  • independent advocate, and
  • community advocate.

Independent advocate
You may have a legal right to an independent advocate. Sometimes they are called Care Act advocates.

You will have a right to have an independent advocate if:

  • you have substantial difficulty in being involved with decisions about your care and support, and
  • you don’t have an appropriate person to help you such as a friend or relative.

If the above applies to you ask your local authority for an independent advocate.

Community advocate
Community advocates can support you to get a health or social care professional to listen to your concerns. And help you to get the care and support that you need. But community advocates aren’t available in all areas.

To search for services, you can try the following.

  • Use an internet search engine – use search terms like ‘community advocacy Leicestershire’ or ‘general advocacy Devon’.
  • Ask a support worker or key worker if you have one.
  • Ask your local council whether they have contact details for local advocacy services.

You can find more information about ‘Advocacy’ by clicking here.

Make a complaint

Your local authority (LA) will have a complaints procedure for you to follow. You should be able to get information about making a complaint from your LA website or from your social worker or care coordinator.

You can find more information about ‘Complaining about the NHS or social services’ by clicking here.

Seek legal advice

You can try to get legal advice from a community care solicitor if you think that your local authority isn’t following the law. For example, you might think that you have eligible needs for care and support, but your local authority disagrees.

You may be able to get free advice from the Disability Law Service. Their contact details are at the bottom of this page.

You can find more information about ‘Legal advice – How to get help from a solicitor’ by clicking here.

Review/End of Payments

When will my direct payments be reviewed?

The local authority should review your direct payments no later than 6 months from when they are agreed. This is to make sure you are comfortable using the direct payments and you aren’t having any issues.

The first review should ideally be 6-8 weeks after you signed off your care and support plan.

Your direct payments should then be reviewed every 12 months.

Will my direct payments end?

Your direct payments can end because of the following reasons.

  • You want them to end.
  • The person who is getting them for you no longer wants to get them.
  • You can’t manage them anymore, even with support.
  • You no longer need the care and support that the direct payments were being used for.
  • You are no longer able to get them because of certain conditions. Such as if you are placed under a court condition or requirement relating to drug or alcohol dependency.

If you still have eligible needs, you can still get support from social services if your direct payments stop.

Your local authority (LA) must make sure there is no gap in your care. They must get services in place to meet your needs.

What happens if my condition improves for a short period?

Your LA can stop your payments on a temporary basis if your condition improves for a short period. They will do this if you don’t need the support that you buy with your direct payments.

The LA will discuss how this will be managed. You, your carer and anyone else involved with your direct payment should be contacted.

You will get your direct payments back if you become unwell again and need them.

For carers

I am a carer. Can I get direct payments?

You might have your own needs if you care for someone who has a mental illness. If you are over 18 and have eligible social care needs, you can get direct payments to meet these needs.

Eligible needs mean that you have care needs in line with the the Care Act 2014.

You can find out more about ‘Carer’s assessments – Under the Care Act 2014’ by clicking here.

Further reading

Care Act 2014 - Statutory Guidance
This is guidance written by the Department of Health and Social Care. It explains how local authorities should apply the Care Act. It could help you to understand your rights under the Care Act.


Useful contacts

Disability Law Service
They give free legal advice on social care, employment, housing and welfare benefits to disabled people and their carers. This is to ensure that they have access to their rights and justice.

Telephone: 0207 791 9800
Address: Disability Law Service, The Foundry, 17 Oval Way, London, SE11 5RR

Need more advice?

If you need more advice or information you can contact our Advice and Information Service.