Black Country 24/7 Urgent Mental Health Helpline
Advice and helplines
WHAT WE OFFER: Our service offers a free 24/7 helpline for people in The Black country (Dudley, Wolverhampton, Sandwell and Walsall) who require support on urgent mental health concerns. Trained mental health support staff are on hand to answer calls from members of the public. We tailor our response to each caller's situation. Our first response will be to try to avoid the need for a clinical intervention where possible; however, we are working alongside NHS clinical staff who can give support or take ownership of calls where this is needed.
This may include:
1) Listening, and guidance
2) Practical support ideas
3) De-escalation of crisis
4) Encouragement to explore self-help options
5) Community-based resources which may be able to help
6) Onward referrals and a follow-up call if required
IS THE SERVICE CONFIDENTIAL? - Our service is confidential. We do not pass on information except in exceptional circumstances, for example, if we feel there is a serious risk of harm to you or another person. This is because of our duty of care to you and others. If we need to break your confidentiality we will, where possible tell you and explain the reasons why.
HOW TO CONTACT US - If you live in the Black Country, the number to reach this service is NHS 111 and select option 2 or send a text to us at 07860 025 281
Downloadable information about our service