Have you or a loved one used a Rethink Mental Illness service? If so, we'd like to hear about your experiences. Take our user experience survey today.

Bristol Community Support Services

Community support

bristolservices@rethink.org

Last updated: 16/09/26

Monday - Friday :
9.00am - 5.00pm
Saturday - Sunday :
Closed

From 1 October 2026, Second Step will deliver the Help When You Need It service in Bristol. Second Step is a Bristol-based mental health charity that supports people across Bristol and the South West. Second Step will continue to support people already using the service and provide short-term mental health support for adults who need help with their wellbeing, practical challenges and personal goals.

Rethink is working closely with Second Step over the coming weeks to ensure a smooth transition for people on our waiting list and people who are using the service currently.

For people on the waiting list for community support – we do not anticipate any additional delays to people accessing support as a result of this change.

If you are on the waiting list or using the service then your Rethink Recovery Coach will be or will have already been in touch to support you with the next steps.

If you are a professional working in Bristol – we want to confirm that both organisations will be working closely together to finalise service pathways, referral processes and transition arrangements. We recognise that changes of this nature take time to embed, and our priority is to ensure a smooth and seamless experience for the people who access our services and for the professionals who work with us. We appreciate your continued support and look forward to working alongside Second Step and partners across Bristol to deliver an effective and integrated service. We will be circulating a range of information to our partner agencies over the coming weeks as we progress to the 1st October 2026.